We value your satisfaction and aim to provide a hassle-free shopping experience. Below are the details of our return policy:
Eligibility for Returns:
- Items must be returned within 14 days from the date of delivery.
- Items must be in their original condition, unused, undamaged, and in their original packaging.
- Certain items, such as personalized products, digital downloads, or hygiene-related products (if unsealed), are not eligible for return.
Return Fee:
A 10% return fee will be deducted from the refund amount to cover processing and restocking costs.
Refund Process:
- Contact our customer service team to initiate a return and receive a return authorization.
- Ship the items back to the address provided.
- Return shipping costs are the responsibility of the customer, except for cases of defective or incorrect items.
- Once the returned items are inspected and approved, the refund (minus the 10% return fee) will be processed within 14 business days to the original payment method.
Defective or Incorrect Items:
If the item you received is defective or not what you ordered, please contact us immediately. In such cases, you will receive a full refund or a replacement, and we will cover the return shipping costs.
How to Contact Us:
For any return-related inquiries, please reach out to our customer service team at:
- Email: [Your Email Address]
- Phone: [Your Phone Number]
- Address: [Your Company Address]
Thank you for shopping with us!