Our terms and conditions of use

Welcome to MDI HQ a trade mark of HARSCH GmbH, a premier merchant specializing in medical technology and measurement technology. Our business is registered and located in Germany. These General Terms and Conditions govern the sale of products from our online shop to you, the customer. By placing an order with us, you agree to be bound by these terms, so please read them carefully.

1. Scope of Application

These General Terms and Conditions apply to all sales, services, and offers made by HARSCH GmbH through our online shop mdihq.com. They are intended for use when you, as a consumer or business, place an order with us.

2. Contractual Agreement

The presentation of products in our online shop is not a legally binding offer, but a non-binding online catalog. By clicking the “Purchase” button, you are placing a binding order for the goods in your shopping cart. Confirmation of the receipt of your order is made together with the acceptance of the order immediately after sending by an automated email. With this email confirmation, the purchase contract has been concluded.

3. Prices and Payment

All prices listed on MDI HQ’s website are in valid currency and include the statutory Value Added Tax applicable at the time. The total price of your order, without taxes and customs duties of your country, will be displayed at checkout.

Payment can be made using one of the methods mentioned in our shop: credit card, PayPal, or bank transfer. Payment must be completed before the delivery of the products.

4. Delivery and Shipping

Products are delivered worldwide using reputable carriers such as DHL, UPS, FedEx. The shipping costs are not included in the purchase price and will be indicated separately during the checkout process. Delivery times vary by destination and will be confirmed once your order is processed.

5. Reservation of Proprietary Rights

The goods remain the property of MDI HQ - HARSCH GmbH until full payment is received.

6. Warranty and Guarantees

We adhere strictly to statutory warranty rights. All items from our shop come with a legal warranty period of two years from the date of delivery. In the event of a defect or malfunction within this period, you are entitled to request a repair or replacement of the respective product. If repair or replacement is not possible, you may choose to reduce the purchase price or withdraw from the purchase contract.

7. Liability

MDI HQ is liable for claims due to damages caused by us, our legal representatives, or our performance agents in the case of injury to life, limb, or health, or deliberate or grossly negligent breaches of duty, as well as for other damages based on intentionally or grossly negligent breach of obligations and malice.

8. Data Protection

Your personal data is collected and processed in accordance with the applicable data protection regulations, particularly the EU General Data Protection Regulation (GDPR). For more detailed information, please refer to our Privacy Policy available on our website.

9. Severability Clause

If any provision of these General Terms and Conditions is invalid, the remainder of the contract remains effective. Instead of the invalid provision, the relevant legal provisions will apply.

10. Governing Law and Jurisdiction

These terms and conditions and any disputes arising out of or in connection with them are governed by German law. The competent court in Germany will have exclusive jurisdiction to resolve any disputes.

Thank you for choosing MDI HQ for your medical and measurement technology needs. If you have any questions regarding these terms, please contact our customer service team.

MDI HQ at HARSCH GmbH, Mühlgasse 22, 78549 Spaichingen, Germany

Phone: 0049 7424 9606 473, E-mail: support(a)mdihq.com

These General Terms and Conditions were last updated on 30.06.2024.